TICKETER

Innovation, Insight and a Fresh New Look

Ticketer has advanced its product roadmap, delivering new features, richer insights, and a bold new look.

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Real Time Operational Visibility

Cloud-based software provides instant data on fleet, driver activity, and sales. It enables proactive management and ensures service reliability.

Complete Communication Connectivity

Features like Driver Connect deliver clear, two-way communication between control rooms and drivers, surpassing legacy radio systems.

Innovation Driven by Real Needs

Our roadmap is built around solving real-world challenges. Every development, from ETM to Insights Hub, enhances operator and passenger experience.

Transforming your Console into a Direct Line to your Drivers

Driver Connect is the new feature designed to strengthen two-way communication between drivers and control rooms. It transforms the Electronic Ticket Machine ETM console into a robust communication hub, streamlining operations and maximising front-line connectivity using Voice Call, Text Messaging, and Emergency Alerts.

Control Initiates Action

Control room team uses the Ticketer Portal to send a Voice Call, Text Message, or target an Emergency Alert to a specific driver/vehicle.

ETM Receives Signal

The TK300 device on the vehicle receives the communication instantly over the 2G+ network.

Driver Notified

The driver is alerted via the 8-inch console with an audio cue and a prominent visual notification of the incoming call or message.

Driver Engages or Responds

Driver accepts call/replies via text (pre-defined or free-text) or activates the immediate alert via button.

Communication Logged

All interactions are automatically time-stamped and logged in the Ticketer Portal for complete accountability and audit.

Special Features of Driver Connect

Enhanced Range & Clarity

Utilises 2G+ to deliver clear, interference-free calls over greater distances, surpassing the coverage limitations often experienced by traditional radio.

Dual Voice Urgency

Voice calls can be designated as either Emergency or Standard, ensuring immediate prioritisation of critical communications by both the driver and the control room.

Targeted Messaging

Allows control to send or schedule text messages to drivers on specific routes, rather than broadcasting messages across the entire fleet indiscriminately.

Physical Alert Intergration

Allows control to send or schedule text messages to drivers on specific routes, rather than broadcasting messages across the entire fleet indiscriminately.
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Tickets Processed

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Contactless Transactions

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Daily GPS Positions

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Daily Trips

Transforming Data Into Actionable Insights

The Ticketer Insights Hub has fast become one of the company’s most powerful tools for elevating fleet performance. Two recently launched reports give operators even greater ability to identify trends, address issues, and deliver improved services with confidence and clarity.

Punctuality Report

Provides a clear visualisation of service reliability against the schedule. It highlights recurring issues and pinpoints root causes, giving instant visibility into vehicle and driver performance.
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Failed Transaction Report

Clearly details incomplete or unsuccessful ticketing events. Allows filtering by year, transaction type, and stop-level to identify connectivity issues, card errors, or hardware faults. Every transaction is traceable for complete accountability.
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  • Marlborough House, Charnham Lane,
  • Berkshire, RG17 0EY

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