When I reflect on the UK coach sector, I’m reminded why I care so deeply about this industry. It’s never been just about vehicles, routes or regulations – it’s about the people who keep the country moving, the communities it connects and the powerful impact that mobility has on everyday lives. Every day through my work, I meet operators, engineers, drivers and leaders who pour their heart into keeping the country connected, and it’s impossible not to feel inspired by that energy.

Today, I see an industry that has rediscovered its confidence. The last few years tested the coach world in ways none of us could have imagined, yet the recovery has shown something powerful: this sector is built on resilience. Operators are diversifying, investing, and pushing for higher standards than ever before. There’s a real determination to deliver exceptional service, not because it’s expected, but because it genuinely matters to the people behind every operation.

One of the most uplifting changes I’ve witnessed is the growing visibility and confidence of women across the sector, championed so powerfully by Women in Bus and Coach. It reminds me that inclusion isn’t just about opening doors; it’s about making sure women feel welcome, valued and able to thrive once they walk through them.

I’ve also seen operators take a far more proactive approach to compliance. Instead of viewing compliance as a regulatory hurdle, more businesses now see it as a strategic strength – something that builds trust, protects reputation and underpins sustainable growth. Operators are investing in robust systems, empowering their teams with the right training, auditing themselves honestly, and embracing technology that improves accuracy and transparency. For me, this proactive mindset is one of the clearest indicators of a modern, forward-thinking sector. It shows professionalism, pride and a real desire to lead by example.